Refund policy

We are unable to accommodate returns or exchanges. 

To request cancellation of an online order prior to the time it ships, please email lucillec@ghostranch.org to notify us. Include your complete contact information and your order number.

We sincerely apologize if your item arrives damaged or defective. Please email  lucillec@ghostranch.org with a photo and description about the damage or defect. We will contact you with further instructions for a quick resolution.